The present general sales conditions apply strictly to all sales of products made through the online store MOLINO DE CASILDA S.L. Any order made to the online store MOLINO DE CASILDA S.L. necessarily implies, as an essential, decisive, and indispensable condition, the unreserved acceptance by the Customer of the General Sales Conditions of the online store MOLINO DE CASILDA S.L. in force on the day the corresponding order is placed. In addition, the Customer acknowledges that the acceptance of these conditions will imply their application to the order to which they refer, as well as to any subsequent order, except in cases where new conditions are communicated by the online store MOLINO DE CASILDA S.L. The fact that the online store MOLINO DE CASILDA S.L. does not resort to any of these conditions at a given time cannot be interpreted nor will it imply waiving the right to resort to them in the future or the past.
The interpretation and execution of the conditions, as well as all acts resulting from them, will be subject to Spanish law, unless there are public order provisions to the contrary.
IDENTITIES OF THE PARTIES
On one side, MOLINO DE CASILDA S.L. (Holder of the website https://molinodecasilda.com/) with CIF B23784861 as the supplier of the products contracted by the consumer and/or user, with registered office at C/ PALMA, 1 VILLANUEVA DEL ARZOBISPO, 23330 JAÉN – SPAIN. Contact address info@molinodecasilda.com.
On the other side, the user, registered on the website, whose purpose is to be a consumer and/or user of the same and/or contract the products or services of MOLINO DE CASILDA S.L. The consumer and/or user is responsible for the data provided to MOLINO DE CASILDA S.L. and therefore responds to the truthfulness of the data provided on this website.
PRICES
The prices published in the online store MOLINO DE CASILDA S.L. are in euros. All prices include VAT applicable on the day of the order, any change in the VAT rate will be automatically applied to the prices of the products for sale in the online store MOLINO DE CASILDA S.L.
Offers on products for sale in the online store MOLINO DE CASILDA S.L. will be shown in the “Offers” section or indicated in the product sheet and, unless otherwise indicated, will be valid while displayed on the screen.
Discount vouchers will have a validity period and special conditions for their use. Check the specifications of each voucher before using it.
OBJECT OF THE CONTRACT (DESCRIPTION OF PRODUCTS AND SERVICES)
The purpose of this contract is to regulate the relationship between MOLINO DE CASILDA S.L. and the consumer and/or user at the time they give their consent during the contracting process by accepting the corresponding checkbox. (The checkbox, prior to acceptance, will inform about these general conditions, legal notice, and privacy policy of this website).
The contractual sales relationship will entail the delivery in exchange for a specific price displayed on the website for a product.
PAYMENT METHODS
When placing the order, the customer can freely choose to pay for the purchases made in the online store Zona de Pádel using:
- Bank transfer: The buyer must make a bank transfer (specifying the order reference in the concept) within a maximum period of 3 business days from placing the order. The company reserves the right to cancel the order if confirmation of the transfer is not received within this period. The bank account will be shown to the customer at the time they choose this payment method.
- Credit or debit card through the virtual POS. Through this payment method, the buyer must provide their card number, expiration date, and CVV number. In this case, their data will be encrypted and sent under a secure server to the bank’s virtual POS. This procedure does not provide the card number to MOLINO DE CASILDA S.L.
PRODUCT
The offers presented by the online store MOLINO DE CASILDA S.L. are valid within the limit of available stocks and the dates established for that offer. The online store MOLINO DE CASILDA S.L. reserves the right to modify the product assortment based on the difficulties imposed by its suppliers.
In the event that the selected product is not available as stock, the user can provide their email on the product page so that the entity can contact the user once the product is available via email.
SHIPPING AND RETURNS
Delivery Times
The delivery period varies from 2 to 3 working days depending on the day of the week the purchase was made, as deliveries are only made from Monday to Friday. All our items are shipped via express courier.
Orders are prepared once payment has been confirmed and during the following hours:
Monday to Friday from 9:00 to 16:00. Orders received outside these hours will be prepared the next business day. No shipments are made on Saturdays, Sundays, or holidays.
Shipping Costs
- The products purchased will be delivered to the address indicated in the order.
- Purchase receipts will be sent to the email address provided by the customer during registration in the online store MOLINO DE CASILDA S.L. and can also be viewed in the registration account created by the customer in the online store MOLINO DE CASILDA S.L.
- There will be no dispatch or delivery of orders on Saturdays, Sundays, and holidays.
- Delivery will be made promptly under the responsibility of the carrier.
- An order is considered delivered at the moment the carrier delivers the package, or packages, to the customer and the customer signs the delivery receipt document. It is the customer’s responsibility to verify the condition of the goods upon receipt and indicate any anomalies on the delivery receipt.
Claiming Undelivered Orders
The consumer and/or user, after receiving an email indicating that their order has been shipped, if after a reasonable period they do not receive the product, can contact MOLINO DE CASILDA S.L. through the contact form or by email at info@molinodecasilda.com to clarify the cause of the delay.
Once the claim is received, MOLINO DE CASILDA S.L. will contact the consumer and/or user to explain what happened and reach an agreement on the matter.
In the last case that MOLINO DE CASILDA S.L. does not have the availability of the contracted item, the consumer and/or user will be informed of this lack of availability and will receive the amounts paid as soon as possible.
Cancellations
If after making a purchase you wish to cancel an order that has not yet been shipped, you can do so as long as it is indicated through the contact form established for this purpose in the “contact” section or in writing to the email address info@molinodecasilda.com, customer service form indicating the order number you wish to cancel.
Return Policy
The consumer and/or user has a period of 14 calendar days from the date of receipt of the product to return it without having to indicate the reason and without incurring any cost except for the shipping costs that will be borne by the consumer and/or user.
The following exceptions (among others) are established in the exercise of the right of withdrawal and are expressly stated in the Consumer and User Law:
- c) The supply of goods made according to the specifications of the consumer and/or user or clearly personalized.
- d) The supply of goods that can deteriorate or expire quickly.
- e) The supply of sealed goods that are not suitable for return for health or hygiene protection reasons and that have been unsealed after delivery.
- f) The supply of goods that after delivery and taking into account their nature have been inseparably mixed with other goods.
The refund will be made using the same payment method used by the user for the purchase.
The returned product must be in the same condition as it was received, that is, in perfect condition and of course, it cannot be damaged, hit, or with conclusive evidence of use that prevents the resale of the same product. To send it, it must be done in appropriate packaging that protects it during the journey.
Procedure:
To exercise their right of withdrawal, the consumer and/or user has a period of 14 calendar days. To do this, they will complete the form established for this purpose in the “My Account” section or make another unequivocal statement indicating their decision to withdraw from the sales contract.
Whether by one means or another, their communication must contain the following data:
- Your identification data: full name and address
- Order number that appears on the invoice sent along with the purchased item
- Description of the purchased item
- Your intention to withdraw from the sales contract
- Date of communication
- If you send your request by non-electronic means (e.g., postal mail) it must be signed.
From the date you inform us of your decision to withdraw from the contract, the consumer and/or user has a period of 14 calendar days to return to MOLINO DE CASILDA S.L. in perfect condition the purchased item along with a copy of the purchase invoice.
MOLINO DE CASILDA S.L. will promptly communicate to the consumer and/or user via email the acknowledgment of receipt of such withdrawal, with the instructions for the shipment by the consumer and/or user. Once the product is received or the consumer and/or user has provided conclusive proof of the return of the item, MOLINO DE CASILDA S.L. will promptly deliver the sums paid by the consumer and/or user.
USER REGISTRATION
To browse the store and add products to the cart, it is not necessary to be registered. However, to make a purchase, it will be necessary to register as a user. We will request your personal data to create your customer file; such data will be protected under the provisions of Law 15/1999, of December 13, on the Protection of Personal Data.
With your user account, you can make purchases and benefit from the discounts, promotions, and gifts we offer our customers.
In your account, you can view the history and details of your orders, your shipping addresses, your payment methods, your discount vouchers, etc.
PURCHASE PROCESS
To buy in the online store MOLINO DE CASILDA S.L. it will be necessary to be a registered user and over 18 years old.
Add all the products you want to your cart, then to make the purchase click on “Confirm”. We will ask for the shipping address and the customer address (you can use the same address for both).
Then you will be asked to choose the type of shipping, these rates are calculated according to the delivery address provided, the total weight of the package, and the duration of the shipment (urgent or ordinary).
Finally, you must choose the payment method, whether by bank transfer, cash on delivery, PayPal, or with debit or credit cards.
WARRANTIES
Repair and replacement will be free for the user. This free service will cover the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially shipping costs, as well as labor and materials costs.
It is the customer’s obligation to send the defective goods by their means to process the warranty; once received and approved, MOLINO DE CASILDA S.L. will proceed to replace the product, sending it to the customer with prepaid shipping, without any additional cost to the customer.
The seller is responsible for any lack of conformity that becomes apparent within two years from the delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
CONTACT
You can contact us at any time to request more information or resolve your doubts.
The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user’s domicile.
MOLINO DE CASILDA S.L. © 2024.
